Frequently Asked Questions

We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo and American Express.

Payment can also be made via PayPal, Apple Pay and Google Pay.

We offer finance options via Klarna and Snap Finance 

Please allow 3-5 working days for your order to arrive. Although the majority of our items arrive next working day, sometimes we have to order items in from our suppliers which could take slightly longer.

If there is an issue and your order still hasn’t arrived after 5 days then please contact us on 0800 652 8533 and we will chase your order with the courier.

We aim to dispatch the majority of orders within 24 hours of your order being placed. However if you wish to cancel an order please contact us on 0800 652 8533.

Once an order has been dispatched we are unable to cancel an order and our returns policy needs to be referred to.

Please let us know as soon as possible so we can change this while shipping your order. If your order has already been dispatched we won’t be able to change the shipping address.

Sometimes this happens if the email address has been typed in incorrectly or if the payment hasn’t gone through. Please contact us on 0800 652 8533 and we will be able to send you a copy of your order confirmation.

We’re sorry to hear this. Please get in contact with us as soon as possible so we can investigate why this has happened and try to replace the product/faulty part of your order.

We apologise for this. Please contact us on 0800 652 8533 to let us know and we can get the correct item sent out to you straight away.

VAT exemption applies if someone suffering with a long term illness or condition, such as Arthritis and Dementia.

VAT exemption is asked for at the checkout stage. We ask you to tick that you are VAT exempt and then select your condition. If you don’t select this option then VAT will be added to your order.

We offer delivery to anywhere in the UK mainlan, Northern Ireland and the Scottish Highlands, which is free for order over £30.

*Please note that the following postcodes are classified as Non-Mainland UK by our delivery service and therefore supplementary charges may apply:

AB13-14, AB30-56, IV, HS, KA27-28, KW,PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 and PO30-41

Free delivery is available on orders over £50 or £4.95 if under that amount.

Standard - £4.95 on orders under £50 or free if over £50

Express - £9.95 on ALL orders

We aim to deliver the majority of our orders in 2-3 working days, however please allow up to 5 working days for your order.

This is ok, as long as you can let us know you wish to return the product and that it is still in its original condition. A note with your name, contact number, how you ordered it and an order number if you have one can be placed inside the box.

Products can be returned back to us via courier or post. Please note this cost is non-refundable. They can also be returned via one of our shops if this is more convenient for yourself.

Yes, if you can contact us on 0800 652 8533 before hand and we can let the shop know in advance. Please note a refund won’t be given until it has come back to the Web Department.

Unfortunately this cost is non-refundable.

Once an item has been returned back to us and we have inspected it to confirm it is in its original condition a refund will be made. This could take up to a week.

Unfortunately we are not able to exchange any orders.

We can be contacted in a range of ways;

Phone - 0800 652 8533

Email – contact

We can also be contacted through our Online chat through the popout on our web page or via the web enquiry form through our product pages.

We are sorry to hear you are having trouble. Sometimes card payments can fail if the address isn’t linked to the card you are paying with or if you haven’t included all the needed information. If you are still struggling with your payment please contact us and we will be happy to assist and identify the issue.

You can unsubscribe from our newsletter at any time by clicking ‘unsubscribe’ at the bottom of the newsletter email. You can also send us an email to and we can take you off our mailing list.

Due to the majority of our items being ordered from our suppliers we sometimes have a delay in getting stock of a certain item. However if you ask to be emailed we will notify you when the item comes back into stock.

Not all of our items will be listed on our website, such as the range of colours for products like chairs or sizes. The item may be under a different name or brand or we simply might not stock it. If you contact us we may be able to find what you are looking for or an alternative item.