Delivery & Returns

Delivery

Orders will be delivered to the delivery address provided at the time of ordering and will be made using our courier partners.

Your order may need to be signed for and we request that somebody is available to take delivery of your item. If you have ordered a large or heavy product, we recommend that you make appropriate arrangements to accept the delivery.

If for any reason we are experiencing difficulties with your delivery, a member of our online helpdesk team (Tel: 0800 652 8533/01254 357303) will contact you.

 

Delivery Costs

Express Delivery

This service is available for orders placed with us to UK Mainland addresses* before 1pm and will be sent out by courier for Express Delivery. Deliveries will be made Monday to Friday and may take up to two working days.  This service is available at a fixed cost of £9.95 + vat regardless of order value.

Standard Delivery

All orders over £30.00 (ex VAT) to UK Mainland addresses* are delivered absolutely FREE of charge no matter how many items you order, whilst a delivery charge of £7.95 is made on all UK Mainland* orders under £30.00 (ex VAT). This covers order processing, packaging, handling, insurance and delivery costs. Please note that £30.00 refers to the total or part value of your order irrespective of the exclusion of VAT payment status. Please contact us should you require any further information or email us at orders@millercare.co.uk

*Please note that the following postcodes are classified as Non-Mainland UK by our delivery service and therefore supplementary charges may apply. AB13-14, AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 and PO30-41

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Contactless Delivery

We are now able to offer a contactless delivery service via our shops. This service is only available in the North West. Customers are able to pay for their products over the phone and we can deliver these directly to your door. We can cater this to the customer’s needs, such as leaving items on the doorstep and waiting in the van to make sure the package is taken in safely. Please call 0800 652 8533 to arrange

Standard & Express Delivery for Large Items

Mobility Scooters, Powerchairs, Beds, High Seat Chairs and Riser Recline Chairs.

Any large items ordered through the website with a standard or express delivery selected will be delivered by a third-party courier. Any products delivered in this way, will require assembly and set up by the end user.

If you require the item to be assembled and demonstrated, you will need to select the White Glove Delivery Service in the basket and checkout.

Information about our White Glove Delivery Service can be found below. 

White Glove Delivery Service

We now offer a white glove delivery service on items such as Mobility Scooters, Powerchairs, Beds, High Seat Chairs and Riser Recline Chairs.

This is a bespoke delivery service, carried out by one or two trained specialists. The delivery takes place within 7-10 working days of receiving your order. We will contact you within one working day of receiving your order to book your delivery. As the delivery date gets closer, we will contact you to provide a timeslot.

The white glove delivery service includes assembly, a full demonstration, answer any questions and remove all unnecessary packaging. These deliveries are carried out by our own trained staff members and qualified engineers, deliveries outside the below post codes will be carried out by a third-party engineer.

We can offer this service for free of charge in the following post codes BB, BL, CH, HD, FY, L, LA, M, OL, PR, SK, WA AND WN.

For deliveries outside of these zones, there is a standard delivery charge of between £80 - £220

Dispatch & Delivery Times

Orders received before 1pm will be dispatched same day for usually a 2-3 day delivery however depending on where the parcel is being delivered to this can take longer for made to order items 
Standard Delivery
We aim to dispatch all orders within 24 hours of receiving your completed order and payment and they will be sent out on a 3 to 5 working day service.

If you have not received your order from us within 5 working days, please contact us. Please note however, that depending on availability, items may be sent separately and so you may not receive your entire order in one delivery.

Millercare Return Policy

We hope you will be happy with your order but we will accept the return of any UNUSED products within 14 days of purchase for a full refund. Unused products should be returned with their order number and documentation. The customer is responsible for the cost of returning unused products and this cost is non-refundable.

Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

The Company will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally.

If you require an alternative item please place a new order on our website.

Returns for Incontinence products where a packet has been opened/partly used goods or where the seals/labels have been removed will not be refunded.

Restocking fees on larger products may apply.

Defective or unsuitable goods

It is the responsibility of the customer to inspect the products on receipt. The Company will not be liable for loss or damage during transit unless you notify the Company of the nature of the damage within 7 working days of the date of delivery.

There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion.

The Company's liability in respect of any defective product is limited to its replacement and its cost of return.

The returns address is as follows:

Millercare LTD
Alexander House

38 Churchill Way

Lomeshaye Industrial Estate

Nelson
BB9 6RT