Most of the products on this website are designed specifically for the relief of chronic illness or disability and as such, may be purchased by those eligible, at a price that does not include VAT at the current rate. Please note that this applies to some but not all products.
What Do I Need to Do?
All prices displayed are including VAT. When you have added the item(s) you wish to purchase to your basket, and are ready to pay, you will be prompted to select whether you are exempt from paying VAT.
Please choose your VAT exemption status and move on to the checkout.
Once in the checkout, you will see that where applicable (ie. VAT exemptions apply) VAT is not added to the products, whilst those products that are not eligible for VAT relief will have the VAT added to them.
The basket will provide you with a total order value before you enter your payment details.
Should you require any clarification on the VAT exemption or ordering process, please contact us and speak to a Customer Services representative who will be happy to help you with your purchase.
Who Can Claim VAT Relief?
You can qualify for VAT relief if you are chronically sick or disabled and are purchasing goods for personal and domestic use, which are relevant to your disability
In order to claim VAT relief you must complete in full the declaration on the order form at the checkout.
You can find more information in the "VAT Relief for People With Disabilities" leaflet which can be obtained by contacting HM Customs directly:
HM Customs and Excise
Dobson House, Regent Center,
Gosforth, Newcastle upon Tyne, NE3 3PF
Tel: 0845 010 9000
(open 8am to 8pm Monday to Friday)