For Care Professionals
The equipment partner your organisation can rely on
From specialist assessments to bulk supply — Millercare has supported care organisations across the North West for 75 years. We work with you to source the right products for your residents, patients, and clients, backed by a knowledgeable team and 15 regional showrooms.
A clear pathway for professionals and their clients
Supporting adult and paediatric cases — we work with case managers, occupational therapists, and litigation professionals to deliver complex equipment solutions, alongside dedicated services for care homes and NHS and local authority partners.
Professional referral pathway
We provide a structured, transparent process for professionals referring clients for equipment and adaptations. Working with case managers, occupational therapists, solicitors, and personal injury teams, we manage everything from initial assessment and specialist equipment supply through to full home adaptations — with clear communication at every stage for the professional and their client.
Specialist Assessor Team
NHS & Local Authority
Equipment supply & rental
We supply, rent, and sell mobility and care equipment to NHS trusts and local authority community teams — whether for short-term need, longer-term provision, or direct purchase.
TCES community equipment
Millercare is an approved supplier within the Community Equipment Service — providing aids such as walking frames, hoists, and toilet seats to residents free of charge via prescription. Private purchase is also available.
Care Homes
Equipment supply
Direct supply of mobility, bedroom, bathroom, and continence products to care homes, with volume pricing for procurement teams.
Rental equipment
Short and long-term rental options for care homes needing flexible provision without capital outlay.
Resident private purchases
We support residents and their families with private equipment purchases directly — making it easy for care homes to facilitate the right equipment for individual residents.
Commercial Sales & Maintenance Services
Service contracts
Planned preventative maintenance for a wide range of commercial organisations including care homes, special education schools, adapted hotels, hospices, rehabilitation centres, GP surgeries, sports and leisure facilities, holiday parks, and private clinics — keeping your equipment compliant, safe, and operational year-round.
Ad hoc servicing
One-off repair and servicing for equipment outside a contract — carried out by trained technicians at your site or ours.
LOLER servicing
Thorough examination and certification of lifting equipment under LOLER regulations — keeping your organisation legally compliant regardless of setting.
Our Team
Specialist assessors you can refer with confidence
Our assessor team sits at the heart of what makes Millercare different. Through continuous investment in training and manufacturer-accredited development programmes, our assessors bring a level of knowledge and clinical awareness that lets them work as a genuine extension of the professional teams they support.
80+
Years combined experience
Across the full assessor team, covering adult and paediatric complex needs
Adult & paediatric
Full case coverage
Supporting referrals from case managers, OTs, solicitors, and personal injury teams
Manufacturer trained
Accredited across multiple categories
Ongoing development programmes ensure knowledge stays current and specialised
Areas of Specialism
Stairlifts
Indoor and outdoor stairlift assessment for domestic and commercial settings — straight, curved, and heavy-duty applications.
Ramps
Temporary and permanent ramp solutions for access across a range of settings, thresholds, and user needs.
Pressure & postural care seating
Specialist seating assessment addressing pressure relief, postural support, and long-term positioning needs.
Active wheelchairs
Assessment and specification of active and self-propelled wheelchairs, including powered add-ons, for adult and paediatric users.
Complex powerchairs
Specialist assessment and prescription of complex powered wheelchairs for users with high-level or multi-system needs.
Ceiling track hoists & hoisting equipment
Full assessment, specification, and support for ceiling track hoist systems and hoisting equipment across all settings.
Sleeping solutions & beds
Assessment and specification of profiling beds, specialist mattresses, and sleeping system solutions for clinical and home settings.
Bathrooms & wet rooms
Assessment and design of accessible bathrooms and wet rooms to meet individual clinical and lifestyle requirements.
Adapted living spaces & home adaptations
From minor adaptations through to full home modifications — we assess, specify, and support the delivery of adapted living environments.
How It Works
Referral received
A professional submits a referral — we confirm receipt and agree next steps within 48 hours on standard working days.
Assessment arranged
We agree a convenient time to visit the client at home or at their facility — at no charge.
Needs assessment carried out
Our assessor works directly with the client and, where appropriate, alongside the referring professional.
Written recommendations provided
A clear report with product recommendations and rationale — ready to share with the referring professional or case file.
Equipment supplied & fitted
Approved equipment is delivered, set up, and demonstrated to the client and their support network.
Follow-up & review
We follow up to ensure the equipment is working well and the client's needs continue to be met.
Who We Work With
Trusted by organisations across health, care, and rehabilitation
From national charities and private hospitals to NHS trusts, case management firms, and independent care homes — Millercare supports a wide range of professional organisations across the North West and beyond.
Our client base spans national armed forces charities, private rehabilitation hospitals, NHS community teams, independent care homes, and specialist case management firms. Whatever the size or type of your organisation, we have the experience and specialist knowledge to support your clients' needs.
Charity Partnerships
Working with charities to support their members
Millercare has built long-standing relationships with some of the UK's most respected charities — providing their members with access to specialist equipment, expert assessment, and trusted advice. We are always open to forming new partnerships with organisations whose members could benefit from our expertise.
Dedicated referral pathway
A clear, agreed process for referring members — so they receive a prompt, professional response every time, with no confusion about what happens next.
Specialist assessment access
Member referrals are handled by our trained assessor team — not a call centre. We visit members at home or at a facility and provide written recommendations.
Member benefits & pricing
We work with partner charities to offer their members access to preferential pricing, exclusive product availability, or other benefits relevant to their community.
Awareness & education
We support charity partners with content, materials, and awareness activity — helping members understand what equipment and adaptations are available to them.
Reporting & communication
Regular updates on referral activity and outcomes — keeping the charity informed and able to demonstrate the value of the partnership to their members.
Flexible & tailored
No two charities are the same. We shape every partnership around the specific needs, values, and membership profile of the organisation we are working with.
Become a Millercare charity partner
If your charity supports members who live with disability, injury, or reduced mobility, a partnership with Millercare can give them access to specialist assessment, quality equipment, and a team that understands their needs. We work with each partner to create a clear, tailored pathway — making it straightforward for members to get the right support at the right time.
Enquire about a partnershipAccess to Work
Supporting employers, employees, and assessors through the Access to Work scheme
Access to Work is a government-funded scheme that helps disabled people and those with health conditions to start or stay in employment — often by funding specialist workplace equipment. Millercare is an experienced supplier through the scheme, working with employers, individuals, and Access to Work assessors across the North West and beyond.
What is Access to Work?
Access to Work is a grant scheme run by the Department for Work and Pensions (DWP). It provides funding to cover the cost of practical support for people whose disability or health condition affects how they work.
The grant can fund specialist equipment, workplace adaptations, support workers, and travel costs — with no upper limit on the amount available for equipment in many cases.
Applications are made directly by the individual, and grants are approved by a dedicated Access to Work assessor who identifies the support needed. Millercare works alongside these assessors and can be specified directly as the equipment supplier.
How the scheme works
Individual applies to Access to Work
The employee or job seeker contacts DWP to make an application for support.
Assessment carried out
An Access to Work assessor reviews the individual's needs and workplace situation.
Equipment specified
The assessor identifies the right equipment — Millercare can be named as the supplier at this stage.
Grant approved & equipment supplied
Once approved, Millercare supplies and fits the equipment — the grant covers the cost.
Ongoing support
We remain available for servicing, reviews, and any changes to the equipment as needs evolve.
Who we support through Access to Work
For Individuals
Employees & job seekers
If you have been awarded an Access to Work grant and need specialist workplace equipment, we can help you source, supply, and fit the right solution.
- Specialist assessment to identify the right equipment
- Full product range across mobility, seating, and adaptations
- Supply, fitting, and demonstration included
- Ongoing servicing and support available
For Employers
Employers & HR teams
Supporting a colleague through Access to Work? We work directly with employers to make the process straightforward — from initial assessment through to equipment in place.
- Guidance on the Access to Work process
- Workplace assessment and equipment specification
- Fast supply to minimise disruption for your employee
- Compliance documentation provided
For Assessors
Access to Work assessors
We work closely with Access to Work assessors and can be specified directly as the equipment supplier within your assessment report.
- Experienced, manufacturer-trained assessor team
- Wide product range across all ATW equipment categories
- Respond to referrals within 48 hours on standard working days
- Full documentation and compliance support provided
Why choose Millercare for Access to Work
Experienced scheme supplier
We have supplied equipment through Access to Work for many years — our team understands the process, the paperwork, and what assessors and individuals need from a supplier.
Specialist assessor team
Our manufacturer-trained assessors can carry out independent workplace equipment assessments, working alongside or in support of the Access to Work assessment process.
Fast, reliable supply
We understand that delays affect people's ability to work. We prioritise Access to Work orders and aim to get equipment in place as quickly as possible once a grant is confirmed.
I have an Access to Work grant
Get in touch and we'll guide you through the next steps.
Individual enquiryI'm supporting an employee
We'll help you understand the process and get equipment in place quickly.
Employer enquiryI'm an Access to Work assessor
Submit a referral and we'll respond within 48 hours on standard working days.
Submit a referralWhy Choose Millercare
The experience, range, and reach your organisation needs
With 75 years in the industry, a team of specialist assessors, and partnerships that extend our reach nationwide, Millercare brings the depth of knowledge and breadth of service that professional organisations can rely on.
75
Years in business
Seven decades of trusted supply and specialist assessment across health, care, and rehabilitation.
15
Showrooms
Across the North West — visit us, or we come to you for assessments and demonstrations.
5,000+
Products available
A constantly growing range across mobility, bedroom, bathroom, continence, and specialist equipment.
100+
Professional organisations
From national charities and private hospitals to NHS trusts and independent care homes.
Same day local delivery & fast dispatch
We offer same day delivery for local urgent requirements, with fast dispatch timescales across the wider region — so your clients are never waiting longer than necessary for essential equipment.
North West based, nationwide reach
While our roots and showrooms are across the North West, we work nationwide through our partnership with the CCN — the County Councils Network — extending our reach to professional organisations and their clients across the country.
Industry-leading brands
We work exclusively with the most respected manufacturers in the industry — giving professionals and their clients the confidence that every product we recommend meets the highest standards of quality, safety, and clinical suitability.
Get in Touch
Make an enquiry or submit a referral
Whether you are looking to set up a professional account, refer a client for assessment, or discuss equipment supply for your organisation — our team is here to help.
- We respond to all enquiries and referrals within 48 hours on standard working days
- Assessments arranged across the North West — and nationwide through our CCN partnership
- All referral details are handled confidentially and in line with our privacy policy
- A member of our specialist team will be in touch to discuss your requirements directly
- Free specialist assessment visit included
Prefer to speak to someone directly?
0800 652 8533 b2b@millercare.co.ukCore hours: Monday – Friday 9am – 5pm
Out-of-hours support available for urgent enquiries.