Business Terms and Conditions

Website Operator

Please read these terms carefully as they are the terms under which the customer ("you") agrees to

purchase products ("the products") from Millercare Limited ("the Company"). No other terms or

representations shall form part of these terms unless agreed in writing between you and the

Company. These terms do not affect your statutory rights.

Contact Details

We are Millercare Limited. Our registered office address is Millercare Ltd. 38 Churchill Way,

Lomeshaye Industrial Estate, Nelson BB9 6RT You can telephone us on +44 (0)1254 357303.

If you have any complaints about our service or any products you purchase from us please contact

contact@millercare.co.uk or write to the address above.

Purchasing from us

2.1 Ordering at Millercare Limited is fast and secure. To place your order, follow the steps indicated

on-line.

2.2 The appearance of the products on this website is an invitation to you to make an offer for their

purchase by placing an order with the Company. The Company has the right to refuse orders and no

contract will subsist between you and the Company unless and until the Company accepts your order

by e-mail (whether or not you receive that e-mail) and dispatches the products to you.

2.3 The products are subject to availability. If the Company cannot supply the products to you for

any reason, the Company will not charge you for these products and will refund any money already

paid. However, the Company will not be responsible for compensating you for any other losses which

you may suffer if the Company does not supply the products.

2.4You do not own the products until we receive payment in full.

2.5 Despite the fact that any contract relating to orders placed through this website is concluded

over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any

such contract will be interpreted, construed and enforced in all respects in accordance with English

law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Delivery

3.1 We endeavour to dispatch your order to you within 3 working days, subject to the receipt of

cleared funds. However, because delay is sometimes outside of the Company's control, time of

delivery shall not be of the essence. As such, the Company shall not be liable for any losses, costs,

damages, charges or expenses caused by any delay in the delivery of the products. If you have not

received the products within 28 days you may contact the Company by email quoting your order

reference number and cancel that order. The Company will refund any money paid by you in relation

to that order.

3.2 It is the responsibility of the customer to inspect the products on receipt. The Company will not

be liable for loss or damage during transit unless you notify the Company in writing (including

email) of the nature of the damage within 7 working days of the date of delivery. The liability of the

Company will be limited to the replacement of products damaged or lost, and will credit you with the

value of lost or damaged products at the Company's discretion. Under no circumstances shall the

Company be liable for consequential loss or damage arising from loss or damage occurring in the

course of carriage.

Pricing - Your Right to Cancel & Returns

4.1 The prices for the products are as indicated on the website and these prices include any

applicable sales tax and duty. Delivery cost includes postal insurance.

4.2 The cost of any order must be paid by you up-front by a credit or debit card acceptable to the

Company.

4.3 While we try and ensure that all prices on our website are accurate, errors may occur. If we

discover an error in the price of goods you have ordered we will inform you as soon as possible and

give you the option of reconfirming your order at the correct price or cancelling it. If we are unable

to contact you we will treat the order as cancelled. If you cancel and you have already paid for the

goods, you will receive a full refund.

4.4 Due to circumstances beyond our control, prices may have to be altered up or down. If for this, or

any other reason a product is not acceptable, the Company must be notified in writing (including

email) within 7 working days of receipt, and the product may be returned for a full refund to your

credit/debit card account. This does not affect your statutory rights.

4.5 We hope you will be happy with your order but we will accept the return of any UNUSED

products within 30 days of purchase for a full refund. Unused products should be returned with their

order number and documentation. The customer is responsible for the cost of returning unused

products and this cost are non-refundable.

4.5a Any product returned to us must be in its original condition. If it appears to have been used it

will be returned to the sender and no refund will be issued.

4.6 The Company will not be held liable for the loss in transit of any returned item(s). We advise you

to ensure the products are adequately packed and insured during any return journey. We would also

advise you to use a courier if you are unable to deliver the products personally.

4.7 If the Customer requires the products to be collected, the cost of this collection will be borne by

the Customer.

4.8 If you require an alternative item please place a new order on our website.

4.9 Non-Returnable Items:

Made to order and bespoke items: These products are created specifically for your needs

and cannot be returned unless faulty.

Hygiene reasons: Due to hygiene regulations, we cannot accept returns of items such as:

o Toileting aids, including toilet seats once fitted to toilets or commodes etc.

o Incontinence products.

o Mattresses and cushions if packaging opened.

If you are unsure whether an item can be returned due to being bespoke, made to order, or

for hygiene reasons, please don't hesitate to check with us first. We will be happy to help.

Defective or unsuitable goods

5.1 It is the responsibility of the customer to inspect the products on receipt. The Company will not

be liable for loss or damage during transit unless you notify the Company of the nature of the

damage within 7 working days of the date of delivery.

5.2 There will be no refund or exchange for damage caused by accident, neglect or misuse. We

reserve the right to credit the Customer with the value of lost or damaged products at our sole

discretion.

5.3 The Company's liability in respect of any defective product is limited to its replacement and its

cost of return.

Supply

We reserve the right to refuse to supply any individual or company.

General

Failure by the Company to enforce any of these terms will not affect its rights to enforce any of these

terms at any time in the future. If at any time any of these terms or part of a term are/is found to be

invalid or unlawful by any court then such term or part term shall be deemed severed from these

terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to

change at any time without prior notice to you. The Company advises you to print and keep safe a

copy of these terms