VAT Information

Most products on this website are designed specifically for the relief of chronic illness or disability and as such, may be purchased by those eligible, at a price that does not include VAT at the current rate. Please note that this applies to some but not all products.

What Do I Need to Do?

All prices displayed include and exclude VAT. Products eligible for purchase at the VAT-exclusive price will show this icon.

When you have added the item(s) you wish to purchase to your basket and are ready to pay, please enter your chronic illness or disability into the designated box on the checkout page to purchase your items at the VAT-exempt price.

Once you have entered your VAT exemption reason, please click the 'Checkout Now' button.

You will see the VAT-exclusive price of your item(s) before your card information is required.

Further Information

Should you require any clarification on the VAT exemption or ordering process, please contact us and speak to a Customer Services representative who will be happy to help you with your purchase.

Who Can Claim VAT Relief?

You can qualify for VAT relief if you are chronically sick or disabled and are purchasing goods for personal and domestic use, which are relevant to your disability

Please Note:

To claim VAT relief you must complete in full the declaration on the order form at the checkout.

You can find more information in the "VAT Relief for People With Disabilities" leaflet which can be obtained by contacting HM Customs directly:

HM Customs and Excise

Dobson House, Regent Center,

Gosforth, Newcastle upon Tyne, NE3 3PF

Tel: 0845 010 9000

(open 8am to 8pm Monday to Friday)