Shipping policy
At Millercare, we work with trusted courier partners to ensure your order reaches you quickly and safely.
All orders are delivered to the address provided at checkout. Some deliveries may require a signature, so please ensure someone is available to receive your items.
For large or heavy items, we recommend making arrangements for safe acceptance. If we encounter any issues with your delivery, a member of our Online Helpdesk team will contact you directly.
📞 Tel: 0800 652 8533 / 01254 357303
📧 Email: orders@millercare.co.uk
Delivery Costs
Standard Delivery (UK Mainland*)
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Orders over £50 (ex VAT) – FREE
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Orders under £50 (ex VAT) – £4.95
The £50 threshold is calculated on your order total before VAT, regardless of VAT exemption eligibility.
Additional Delivery Charges – Non-Mainland UK*
The following postcodes may incur supplementary charges: AB13-14, AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, PO30-41.
Delivery Options & Times
| Delivery Option | Description | Cost | Estimated Time |
|---|---|---|---|
| Standard Delivery – Orders under £50 | DHL, Royal Mail, FedEx, Amazon or DPD | £4.95 | 3–5 working days |
| Standard Delivery – Orders over £50 | DHL, Royal Mail, FedEx, Amazon or DPD | FREE | 3–5 working days |
| Kerbside Delivery (Large Items – Outside North West) | Mobility scooters, powerchairs, beds, high seat chairs & riser recliners placed at kerbside | £89.95 | 3–15 working days |
| White Glove Delivery (Local – North West Only) | Millercare delivery, assembly, demonstration & packaging removal | FREE | 3–15 working days |
| *White Glove Delivery (Nationwide) | Delivery, full assembly, demonstration & warranty service | £425.95 |
3–15 working days from despatch |
| White Glove Delivery with removal (Nationwide) | White Glove Engineered Delivery with Removal of Existing Item | £525.95 |
3–15 working days from despatch |
| Outside UK Mainland | Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scottish Highlands | £26.95 | 3–5 working days |
*Kerbside Delivery – Large Items Outside North West
For deliveries outside the North West of England, large items will be delivered by a third-party courier and placed at the kerbside. You’ll need to move the item indoors, assemble it, and set it up yourself, so please ensure you have help available.
Products delivered by kerbside are covered by a return-to-base warranty, meaning you’ll be responsible for arranging and covering the cost of returning the product to our Millercare service centre if needed.
If you prefer a fully assembled delivery with demonstration and packaging removal, choose our White Glove Delivery Service at checkout.
White Glove Delivery Service
Available for mobility scooters, powerchairs, beds, high seat chairs, and riser recliners.
This premium service includes:
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Full product assembly
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A detailed demonstration
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Answers to any questions
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Removal of all packaging
Deliveries in the following North West postcodes are FREE: BB, BL, CH, HD, FY, L, LA, M, OL, PR, SK, WA, WN.
*For other UK areas, standard White Glove charges apply (£80–£249.95, depending on location and product size).
Dispatch & Delivery Times
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Orders placed before 1pm are usually despatched the same day.
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Standard delivery is 3–5 working days from despatch.
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Large items and made-to-order products may take up to 15 working days. Unless otherwise stated on the product page.
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Orders to remote locations may take longer.
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Some items may be sent in multiple parcels and arrive separately.
If you haven’t received your order within 5 working days (or 15 days for large items), please contact us.