How Millercare’s Free Home Assessments Work (Step-by-Step Guide)

Independence, Together.

Choosing the right mobility equipment is about far more than ticking a box on a website. It’s about how you move around your own home, how safe you feel on the stairs or in the bathroom, and whether you can keep doing the everyday things that matter to you. That’s why Millercare offers free home mobility assessments — so our specialists can see your space, listen to your needs and recommend solutions that genuinely work for you.

In this guide, we’ll walk you through exactly what happens when you book a Millercare home assessment, who it’s for, how to prepare and what to expect afterwards. If you (or a loved one) are unsure where to start with mobility aids, this simple step-by-step overview will help you feel confident about inviting us into your home.

From stairlifts and homelifts to wheelchairs, riser recliners and bathroom aids, we’ll help you find the right combination of products to support your independence now and in the future.

What Is a Millercare Free Home Assessment?

A Millercare home assessment is a free, no-obligation visit from an experienced mobility specialist. They’ll come to your home, talk through your needs and carefully assess the spaces you use day-to-day — such as your hallway, bedroom, bathroom and stairs.

The aim isn’t to “sell” you equipment. Instead, it’s to make sure that any products you choose — whether that’s a riser recliner, walking frame, bath lift, stairlift or a full home mobility solution — are safe, suitable and comfortable in your real environment.

Because every home is different, a free assessment helps us spot things that might not be obvious during a showroom visit. For example, narrow doorways, unusual staircases, limited turning space, or where grab rails and supports would make the biggest difference.

Who Can Benefit from a Home Assessment?

Home assessments are designed for anyone who feels their mobility, balance or confidence at home is changing. You might be:

• Struggling with stairs, getting in and out of chairs, or using the bathroom safely.
• Recovering from an operation, stroke or fall and needing extra support at home.
• Living with a long-term condition (such as arthritis, MS or COPD) that makes movement tiring or painful.
• A family member or carer worried about the safety of a loved one living alone.
• Planning ahead — perhaps you’re managing well now but want to future-proof your home.

You don’t need to have a specific product in mind before you book. Many people simply know that something needs to change, but they’re not sure whether that means a walking aid, a shower chair, a homelift or just a few simple bathroom adaptations. That’s exactly where Millercare’s expertise comes in.

What Happens During Your Home Visit? (Step-by-Step)

Every visit is slightly different because every person and every home is unique. However, most Millercare home assessments follow a simple, reassuring process:

1. Friendly introduction. Your Millercare specialist will arrive at the agreed time, show their ID badge and take a few minutes to introduce themselves, explain what will happen and answer any initial questions.
2. Understanding your daily routine. We’ll ask about how you currently move around your home: how you get out of bed, use the bathroom, move between rooms and manage the stairs. We’ll listen carefully to what’s difficult, what you avoid and what you’d like to be able to do more easily.
3. Room-by-room assessment. Together, we’ll walk through the key areas of your home. Your assessor will look at door widths, floor surfaces, space for turning, step heights, lighting and any potential trip hazards. They may take measurements to see what equipment would fit comfortably.
4. Exploring suitable products and options. Based on what they see and hear, your specialist will outline possible solutions – for example, a riser recliner in the lounge, a perching stool in the kitchen, grab rails and a shower chair in the bathroom, or a stairlift to make the stairs feel safe again.
5. Demonstrations and trying equipment. Where appropriate, we can arrange on-site demonstrations so you can try products in your own space. This might include testing a mobility chair in your living room or checking how a particular aid fits in your bathroom.
6. Clear, written recommendations. After the visit, we’ll summarise the most suitable options for you, including any measurements, installation notes and potential costs. You’ll have time to think, talk it over with family or carers, and ask follow-up questions.

At every stage, your comfort and privacy come first. You’re always in control — there is never any pressure to make a decision on the day.

What Happens After Your Free Home Assessment?

Once your assessment is complete, you’ll have a much clearer picture of what will actually work in your home. Your Millercare specialist will usually follow up with:

• A simple summary of the products or adaptations they recommend.
• Clear pricing information with no hidden extras, including any installation costs.
• Advice on VAT relief and eligibility if you have a long-term condition or disability.
• Options to visit your local showroom to see and try similar products in person.

If you decide to go ahead, we’ll arrange delivery and installation at a time that suits you. For larger projects — such as stairlifts, homelifts or full bathroom adaptations — we’ll work closely with you (and any family or carers) to plan the work with minimal disruption.

If you choose not to proceed, that’s absolutely fine too. The home assessment remains completely free and without obligation. Our goal is to give you expert information so that whenever you’re ready, you know exactly where to start.

How to Book Your Free Home Assessment with Millercare

Booking your assessment is simple. You can request a visit online, over the phone or in person at your nearest showroom. Our teams across the North West — from Blackpool and Blackburn to Stockport, Wigan and beyond — will make sure you’re put in touch with the right specialist for your needs.

The easiest way to get started is to use our dedicated online service: Book a Free Home Assessment or Product Demonstration . Simply fill in a few details about your home and the type of support you’re looking for, and a member of the team will contact you to arrange a convenient time.

You’re also very welcome to visit your local Millercare branch and talk things through in person first. Many customers like to see and try equipment in the showroom, then follow up with a home assessment to make sure everything will fit and work safely.